Sometimes Stuff Doesn't Make Air

It's amazing how many voice mails and emails I get from people who need help (people who can't get answers from a company or a government agency).

I received one such email the other day from a woman who claimed she was buying some prescription drugs at a Walgreen's. She was at the drive-up window at a store in Los Lunas last December when she put a 100-dollar bill into the tube delivery system. She claims the tube sucked up her money, spit out her drivers license, and lost the cash before it arrived to the pharmacist's counter.

For months the woman claimed she has tried to get her money back. Here's her email (name withheld):

I had a problem with Walgreens in Los Lunas on Monday night the Pharmacy, I went thru the drive thru to pick up a prescription, I put in my license and 1 $100.00 dollar bill, when I hit send the tube sucked up my money and thru my license aside, so when the girl inside asked if I had sent it I say yes, she said she didn't get it, so she called the manager (Name Withheld) on duty, he tried to open it up, he did find my license and a 1.00 and change, but he couldn't fine my money, but as I said the money flew up because it got sucked up, so they said they would call the manufacturer of the tube machine, so I called yesterday morning and spoke with another manager (Name Witheld) he was the rudest and meanest person I have ever spoke with he said I was cursing because I was saying the Vacuum sucked up my money and he called me a liar, and that they would not call the manufacture because they fix the machine themselves, I tried to explain that it has to be in the ducts in the ceiling and he said they didn't fine anything, I call corporate they didn't want to here it either,

I am really bugged because that is a lot of money for them not to care about,and to treat me like dirt.someone had to have taken it, because I only had a $100.00 bill, so when I did finally get my prescription I had to use my debit card. Please can you help with my problem.

Thanks,

(Name Withheld).

I called the Walgreen's up and found a new manager has taken over the store and didn't hear about the woman's case. The day of my phone call, he was able to cut a refund for the woman even though Walgreen's corporate offices told me the money was never found, even after opening up the tube system.

Considering she claims she's been trying to get her money for months, I gave the woman the benefit of the doubt and believed her.

In the end, Walgreen's acted out of good-faith too despite not finding the cash.
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jeremyjojola.com -- Tip-Line: 505-764-2550 -- jjojola@kob.com